FAQ — ERVERTE Paris: Products, Delivery & Returns
Find answers about ERVERTE Paris, French-made menswear, materials, sizing, international delivery and returns.
Products and French manufacturing
What is ERVERTE Paris?
ERVERTE Paris is a French menswear brand offering clothing and accessories made in France, with a focus on natural fibres and understated, everyday designs. Explore our range in the online collection.
Where are ERVERTE products made?
ERVERTE clothing and accessories are made in France. Manufacturing origin and material composition are separate details: a product made in France does not necessarily contain fibres grown in France. Consult the individual product description for the information specific to each piece.
Which materials does ERVERTE use?
ERVERTE focuses on natural textile fibres. The precise composition, including any organic or recycled content, is stated on each product page. These descriptions help you choose a piece according to its material, feel and intended use; an organic or recycled claim applies only to products identified as such.
How do I choose my size?
Check the size information and fit details on the product page, and compare any available measurements with a garment you already own. If you are between sizes, email contact@erverte.com with the product name, your measurements and your preferred fit.
How should I care for my ERVERTE clothing?
Follow the care label supplied with each garment, as washing and drying instructions depend on its composition and construction. Avoid unnecessarily frequent washing and follow the indicated temperature to help preserve the fabric, shape and finish.
Orders and delivery
Does ERVERTE deliver internationally, and is shipping free?
ERVERTE ships internationally to destinations available at checkout. Free standard shipping is offered where it is displayed at checkout. Any optional express or premium service is priced before payment. Import duties, taxes or other local charges may still apply outside the European Union where they are not collected at checkout. See our shipping policy.
How long does delivery take?
Orders are normally prepared within up to two business days, Monday to Friday, excluding French public holidays. Delivery times then depend on the destination, carrier and shipping method. Where Shopify or the selected carrier provides an estimated delivery period for your destination, the estimate displayed at checkout for your order takes precedence over general information elsewhere on the website. Customs procedures, public holidays, carrier disruptions, weather events and local conditions may affect estimated transit times. See our shipping policy.
How can I track my order?
After dispatch, we send a shipping confirmation with tracking information where available. Carrier tracking may take up to 24–48 hours after dispatch to show the first update. This concerns carrier tracking activation, not a customer-service response time. You can also open your order in your customer account. If tracking is unavailable or your parcel appears delayed or lost, contact us with your order number.
Which payment methods can I use?
The payment methods available for your order appear at checkout. Check the final amount, currency and any applicable delivery or import charges before confirming payment. If payment fails, check your details and contact your payment provider or contact@erverte.com for help.
Can I change or cancel an order?
Email contact@erverte.com as soon as possible with your order number and the change or cancellation requested. We will check whether preparation or dispatch can still be stopped or adjusted. Once an order has been prepared or dispatched, operational cancellation may no longer be possible. This does not affect any statutory cancellation, withdrawal, return or other mandatory consumer right that applies in your country.
Returns and customer care
Are ERVERTE returns free, and how long do I have?
ERVERTE offers free returns for eligible products delivered to every country it serves under our voluntary return policy. You may request a return within 30 calendar days of delivery. Items must be unworn, unwashed and in their original condition, apart from careful trying on, with their original attached tags and proof of purchase. Personalised products and gift cards are excluded from this voluntary policy; sale products remain eligible. This worldwide 30-day commercial policy is additional to mandatory consumer rights and does not replace them. Statutory rights, deadlines and remedies are determined by the law applicable to the customer and may differ by country. For example, qualifying distance sales in the European Union and United Kingdom generally include a 14-day statutory withdrawal or cancellation period, while other countries may provide different or additional rights. Rights concerning defective or non-conforming products remain unaffected. Read the full return and refund policy.
How do I request a return?
Sign in to your customer account using the email address used for your order and the six-digit verification code sent by email; no password is required. Open the relevant order and select the return action shown for eligible fulfilled items, such as “Request return” or “Return items”. The Shopify customer-account experience follows the language and regional settings available for the relevant market, so labels and available actions may vary by language, order, item eligibility and market. If the return option is unavailable, an item appears ineligible or you cannot access your account, email contact@erverte.com with your order number and the items concerned. A technical or interface limitation does not determine or restrict your statutory rights. For voluntary returns, we review eligibility and provide the applicable instructions and a prepaid return label or an alternative prepaid return arrangement. If you are exercising a statutory withdrawal right, prior approval from ERVERTE is not required; we will provide the applicable return instructions and prepaid return arrangement in accordance with our policy. Contact us before paying return postage; the registered office is not the return address.
Can I exchange a size or colour?
Contact contact@erverte.com with your order number and the size or colour you would like. We will explain the options according to stock availability. An exchange may be arranged through a return for refund and a separate new order.
When will I receive my refund?
For eligible returns made solely under our voluntary 30-day policy, we issue the refund within 14 calendar days of receiving the returned products. Refunds normally use the original payment method, without restocking or refund processing fees. If you exercise a statutory cancellation or withdrawal right, the mandatory rules applicable in your country prevail, including any local refund deadline and any rules concerning outbound delivery costs. For example, European Union rules generally require reimbursement within 14 days of notice of withdrawal, while allowing reimbursement for goods to be withheld until the goods are received back or evidence of dispatch is provided; the standard outbound delivery cost must be reimbursed where required, but an optional express upgrade need not be. Other jurisdictions, including the United Kingdom, may apply their own refund timetable and conditions. See our return and refund policy. Your payment provider may need additional time to display the refund after we issue it.
What should I do if a product is damaged or incorrect?
Contact contact@erverte.com with your order number and a description of the issue. Photographs can help us assess it. We will explain the appropriate solution and cover necessary return costs in accordance with applicable rights. The voluntary 30-day return period does not limit your rights concerning defective, damaged, incorrectly supplied or non-conforming products under applicable law.
How can I contact ERVERTE?
Email contact@erverte.com or call +33 6 14 05 81 12. For an order enquiry, include your order number and the email address used at checkout. You can also use our contact page.
Does delivery depend on my country or the website language?
Delivery conditions depend on the destination address, not the language used to browse. Select your delivery country and check the options available for your address and products at checkout. The language and regional settings of the relevant market can also be reflected in Shopify customer-account pages, but your legal rights are determined by the applicable law, not by the website language. Free standard shipping applies where it is displayed at checkout and does not necessarily mean that import taxes or duties are included. Where a delivery estimate is shown at checkout for your destination and selected shipping method, that estimate applies to your order and takes precedence over general delivery information elsewhere on the website.