Terms of sale
Last updated: 12 September 2026
PREAMBLE
These General Terms and Conditions of Sale (the “GTC”) govern consumer purchases of products offered by ERVERTE through the website https://www.erverte.com (the “Website”).
They apply between ERVERTE SAS (the “Seller” or “ERVERTE”) and any natural person acting for purposes outside their trade, business, craft or profession who purchases products through the Website (the “Customer”).
By placing an Order, the Customer acknowledges having read and accepted the GTC applicable on the date of the Order.
These GTC do not restrict, exclude or replace any mandatory rights granted to consumers under applicable law.
ARTICLE 1 – SELLER
The Website is operated by:
ERVERTE SAS
Simplified joint-stock company (SAS)
Registered office:
58 Rue de Monceau
CS 48756
75380 Paris Cedex 08
France
Paris Trade and Companies Register (RCS): 982 915 209
SIREN: 982 915 209
VAT number: FR56982915209
Share capital: €200
Email: contact@erverte.com
Telephone: +33 6 14 05 81 12
Website: https://www.erverte.com
ARTICLE 2 – SCOPE
These GTC define the respective rights and obligations of ERVERTE and the Customer in connection with the sale of Products through the Website.
They apply to ready-to-wear clothing, accessories and other Products offered for sale by ERVERTE.
The version applicable to an Order is the version in force on the date the Customer places the Order.
Where mandatory consumer-protection legislation grants the Customer rights that are more favourable than these GTC, those mandatory rights prevail.
ARTICLE 3 – PRODUCTS AND AVAILABILITY
The essential characteristics of each Product are presented on the relevant Product page.
ERVERTE makes reasonable efforts to ensure that Product descriptions, photographs, colours, compositions, sizes, dimensions and other information displayed on the Website are accurate.
Photographs and visual representations are intended to represent Products as accurately as possible.
Minor differences may occur because of screen settings, lighting, manufacturing processes or the characteristics of natural or recycled materials.
Such minor variations do not constitute a defect where they do not affect the essential characteristics, conformity or normal use of the Product.
Product offers remain valid while they are displayed on the Website and while stocks last.
If a Product becomes unavailable after an Order has been placed, ERVERTE will inform the Customer.
Where payment has already been collected for an unavailable Product, the relevant amount will be refunded without undue delay using the original payment method unless another solution is agreed and legally permitted.
Any replacement Product, credit note or substitute solution will only be provided with the Customer's agreement.
ARTICLE 4 – ORDER PROCESS
The Customer selects the Products they wish to purchase and adds them to the shopping cart.
Before confirming the Order, the Customer is able to review the selected Products, quantities, sizes, prices, delivery information and total amount payable and to correct any errors.
The Customer then provides the information required to process and deliver the Order and selects one of the payment methods available at checkout.
The final Order confirmation function clearly indicates that placing the Order entails an obligation to pay.
An Order becomes binding once accepted by ERVERTE.
After acceptance, ERVERTE sends an Order confirmation to the email address provided by the Customer.
The Customer is responsible for ensuring that the information supplied when ordering is accurate and complete.
ERVERTE may refuse, suspend or cancel an Order where there is a legitimate reason, including Product unavailability, an obvious pricing or technical error, suspected fraud or unlawful activity, payment failure, an incorrect delivery address, applicable legal restrictions, sanctions, customs restrictions or inability to deliver to the selected destination.
Where an Order already paid for is cancelled by ERVERTE, the corresponding amount will be refunded, subject to any legally binding restriction affecting the transaction.
ARTICLE 5 – PRICES, VAT, TAXES AND PAYMENT
Prices are displayed in the currency applicable to the Customer's market.
The total amount payable, including applicable taxes and any charges collected by ERVERTE, is displayed before the Customer confirms the Order.
5.1 France
For Orders delivered in France, applicable French VAT is included or calculated in accordance with the tax treatment displayed at checkout.
5.2 European Union – One Stop Shop
For eligible intra-European Union B2C distance sales, VAT is applied in accordance with the rules applicable in the Member State in which transport of the Products ends.
ERVERTE uses the European Union One Stop Shop (OSS) scheme for eligible cross-border consumer sales.
The VAT applicable to the Order is calculated according to the delivery destination and displayed at checkout.
5.3 United States
For Orders delivered to the United States, applicable sales tax or similar transaction taxes may be calculated and collected at checkout where legally required.
Tax treatment may vary depending on the State, locality and nature of the transaction.
5.4 Countries outside the European Union
For deliveries outside the European Union, import VAT, customs duties, brokerage fees or other local charges may apply.
Where such charges are collected by ERVERTE at checkout, they will be displayed before the Order is confirmed.
Where they are not collected by ERVERTE, they may be payable separately to the carrier, customs authority or other competent authority.
Unless expressly stated otherwise at checkout or required by law, such import charges remain the responsibility of the recipient.
5.5 Payment
Payment is made using one of the payment methods available at checkout.
Payments are processed through secure payment services.
Available payment methods may vary depending on the Customer's country, currency, device or payment provider.
ERVERTE does not require the Customer to pay any charge that has not been disclosed before confirmation of the Order.
ARTICLE 6 – SHIPPING AND DELIVERY
Orders are normally prepared within up to two (2) business days, Monday to Friday, excluding French public holidays.
This processing period applies before the Order is handed over to the carrier.
Delivery destinations, shipping methods and available delivery estimates depend on the Customer's destination and ERVERTE's current shipping configuration.
Only destinations made available at checkout may be selected for delivery.
Where an estimated delivery period is displayed at checkout for the Customer's destination and selected shipping method, that estimate applies to the Order and takes precedence over general delivery information published elsewhere on the Website.
Carrier transit times begin after processing and dispatch.
Customs procedures, public holidays, carrier disruptions, weather events and other circumstances outside ERVERTE's reasonable control may affect estimated delivery times.
Any estimate is without prejudice to mandatory statutory delivery deadlines or to a more favourable delivery commitment expressly agreed with the Customer.
If delivery cannot be completed within the applicable contractual or statutory period, the Customer retains all rights and remedies granted by applicable consumer law.
ARTICLE 7 – TRANSFER OF RISK
For consumer sales, the risk of loss of or damage to the Products passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Products where required by applicable law.
Where the Customer independently chooses a carrier that was not offered by ERVERTE, the applicable mandatory rules concerning transfer of risk apply.
ARTICLE 8 – STATUTORY RIGHT OF WITHDRAWAL
8.1 Fourteen-day withdrawal period
Where the statutory right of withdrawal applies to a distance sale, the Customer has fourteen (14) calendar days to exercise that right without having to provide a reason.
For the sale of goods, this period normally begins on the day the Customer, or a third party designated by the Customer other than the carrier, receives the goods.
Where several goods forming part of the same Order are delivered separately, the statutory rules determining the start of the withdrawal period apply.
The Customer must communicate their decision to withdraw before expiry of the statutory period.
8.2 How to exercise the right of withdrawal
The Customer may exercise the right of withdrawal by sending an unambiguous statement expressing their decision to withdraw.
The Customer may contact ERVERTE at:
The Customer may also use the standard withdrawal form reproduced in Article 9.
Where applicable, the Customer may use the online withdrawal functionality made available through the Website.
Use of the standard withdrawal form is not compulsory.
The statutory right of withdrawal does not require prior approval from ERVERTE.
8.3 Return of Products following withdrawal
After exercising the statutory right of withdrawal, the Customer must return the Products without undue delay and, in any event, no later than fourteen (14) days after communicating their decision to withdraw, unless ERVERTE arranges collection.
Unless ERVERTE provides different instructions, the return address is:
ERVERTE SAS
220 Avenue de la Californie
06200 Nice
France
The Customer is encouraged to contact ERVERTE before shipping the parcel in order to receive the appropriate return instructions and prepaid return solution where available.
This does not constitute a condition for exercising the statutory right of withdrawal.
ERVERTE bears the direct cost of return shipping for eligible returns under its commercial return policy and provides a prepaid return solution where available.
Where a prepaid label cannot technically be issued for a particular destination, ERVERTE will provide alternative return instructions.
8.4 Condition of Products
During the statutory withdrawal period, the Customer may inspect and handle the Product to the extent necessary to establish its nature, characteristics and functioning.
The Customer may be liable for any diminished value resulting from handling beyond what is necessary for this purpose.
The exercise of the statutory right of withdrawal is not made conditional on the Product remaining completely unopened or on packaging or labels remaining untouched, subject to the exceptions provided by law.
8.5 Refund following withdrawal
Where the statutory right of withdrawal is validly exercised, ERVERTE will reimburse all payments received in connection with the withdrawn contract, including standard delivery costs where reimbursement is legally required.
The refund will be made without undue delay and, in any event, no later than fourteen (14) days from the date on which ERVERTE is informed of the Customer's decision to withdraw.
For sales of goods, ERVERTE may defer reimbursement until it has recovered the goods or until the Customer provides evidence that the goods have been sent back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction unless the Customer expressly agrees otherwise and such alternative is legally permitted.
The Customer will not incur additional fees because of the refund.
Where the Customer expressly selected a delivery method more expensive than ERVERTE's standard delivery option, ERVERTE is not required to refund the additional cost attributable to that choice where applicable law permits this.
8.6 Exceptions
The statutory exceptions provided by applicable consumer law remain applicable.
These may include, where relevant, Products made to the Customer's specifications or clearly personalised and other categories for which applicable law expressly excludes the right of withdrawal.
Any exclusion will only apply where legally permitted.
ARTICLE 9 – STANDARD WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.
To:
ERVERTE SAS
58 Rue de Monceau
CS 48756
75380 Paris Cedex 08
France
Email: contact@erverte.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:
Delete as appropriate where necessary.
ARTICLE 10 – ERVERTE 30-DAY COMMERCIAL RETURN POLICY
In addition to the statutory right of withdrawal described above, ERVERTE offers a commercial return period of thirty (30) calendar days from delivery for eligible Products.
This commercial return policy does not replace, restrict or reduce any statutory consumer rights.
For a commercial return made after expiry of the statutory fourteen-day withdrawal period but within the thirty-day commercial return period, ERVERTE may require the Product to be:
-
in its original condition;
-
complete;
-
unworn and unused;
-
accompanied by its original tags;
-
returned in its original packaging where reasonably possible; and
-
accompanied by proof of purchase.
The Customer may request a commercial return by contacting:
or by using the return functionality available through the Customer account where available.
Where the return is eligible, ERVERTE will provide the necessary return instructions and, where applicable, a prepaid return shipping label or alternative prepaid return solution.
Return shipping is free for eligible returns under ERVERTE's commercial return policy.
Products excluded from ERVERTE's voluntary commercial return policy, including personalised Products or gift cards where applicable, remain covered by all mandatory statutory rights that cannot lawfully be excluded.
Discounted or sale Products remain covered by all statutory withdrawal, conformity and guarantee rights that cannot legally be excluded.
ARTICLE 11 – DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT PRODUCTS
The Customer should inspect the Order following delivery.
If a Product is damaged, defective, incomplete, does not correspond to the Order or appears not to conform to the contract, the Customer should contact:
as soon as reasonably possible.
Where useful, ERVERTE may ask the Customer to provide photographs or other reasonable information allowing the issue to be assessed.
Failure to report a defect within a short commercial notification period does not deprive the Customer of any statutory legal guarantee or other mandatory right.
Necessary return costs for Products that are defective, damaged, incomplete or incorrectly supplied will be borne by ERVERTE where required by applicable law.
ARTICLE 12 – STATUTORY LEGAL GUARANTEES
Seller responsible for statutory legal guarantees:
ERVERTE SAS
58 Rue de Monceau
CS 48756
75380 Paris Cedex 08
France
Telephone: +33 6 14 05 81 12
Email: contact@erverte.com
LEGAL GUARANTEE OF CONFORMITY
The consumer has a period of two years from delivery of the goods to obtain implementation of the legal guarantee of conformity where a lack of conformity appears.
During this period, the consumer is required only to establish the existence of the lack of conformity and not the date on which it appeared, subject to the applicable statutory rules.
The legal guarantee of conformity gives the consumer the right, subject to applicable legal conditions, to repair or replacement of the goods free of charge and without major inconvenience.
Where the goods are repaired under the legal guarantee of conformity, the consumer benefits from any extension of the guarantee period provided by applicable French law.
Where the consumer requests repair but the Seller imposes replacement in circumstances permitted by law, the legal guarantee of conformity is renewed under the conditions provided by French law.
The consumer may obtain a reduction in the purchase price while keeping the goods or terminate the contract and obtain reimbursement against return of the goods in the circumstances provided by law.
The consumer may also be entitled to an immediate reduction in price or termination of the contract where the lack of conformity is sufficiently serious to justify doing so without first requesting repair or replacement.
These rights result in particular from Articles L.217-1 to L.217-32 of the French Consumer Code.
LEGAL GUARANTEE AGAINST HIDDEN DEFECTS
The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code.
Subject to the applicable conditions, an action resulting from hidden defects must be brought within the legally applicable period from discovery of the defect.
The consumer may, under the conditions provided by law, retain the goods and obtain a reduction in price or return the goods and obtain reimbursement.
These statutory guarantees apply independently of ERVERTE's commercial return policy.
ARTICLE 13 – PERSONAL DATA
Personal data collected in connection with purchases and use of the Website is processed in accordance with applicable data-protection legislation, including the General Data Protection Regulation where applicable.
Further information concerning the data processed, purposes, legal bases, recipients, retention periods, international transfers and rights of data subjects is provided in ERVERTE's Privacy Policy.
Customers may also contact:
ARTICLE 14 – INTELLECTUAL PROPERTY
The Website and its content, including texts, photographs, graphics, designs, logos, trademarks, videos and other protected material, are protected by applicable intellectual-property legislation.
Unless otherwise indicated, such elements belong to ERVERTE or are used with the permission of their respective rights holders.
No reproduction, modification, distribution or commercial exploitation may be carried out beyond what is permitted by law without prior permission from the relevant rights holder.
ARTICLE 15 – LIABILITY
ERVERTE is responsible for the proper performance of its contractual and statutory obligations in accordance with applicable law.
To the extent permitted by law, ERVERTE will not be liable for a loss resulting exclusively from an event that is not attributable to ERVERTE, an unforeseeable and unavoidable act of a third party or a force majeure event.
Nothing in these GTC excludes, restricts or limits:
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the statutory right of withdrawal;
-
the legal guarantee of conformity;
-
the legal guarantee against hidden defects;
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liability for personal injury where it cannot lawfully be excluded;
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liability arising from fraud, wilful misconduct or gross fault where applicable; or
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any other right or liability that applicable law does not permit ERVERTE to exclude or limit.
No contractual limitation may deprive a consumer of a mandatory statutory remedy.
ARTICLE 16 – FORCE MAJEURE
Neither party shall be liable for failure or delay in performing an obligation where and to the extent that performance is prevented by an event constituting force majeure under applicable French law.
The affected party must act reasonably to limit the consequences of the event.
Mandatory consumer rights, including rights arising from failure to deliver within applicable statutory deadlines, remain unaffected.
ARTICLE 17 – CUSTOMER SERVICE AND COMPLAINTS
For any question concerning a Product, Order, delivery, return, complaint or the exercise of consumer rights, the Customer may contact ERVERTE:
Email: contact@erverte.com
Telephone: +33 6 14 05 81 12
Postal address:
ERVERTE SAS
58 Rue de Monceau
CS 48756
75380 Paris Cedex 08
France
The registered office is not a customer reception point or Product return address.
ARTICLE 18 – CONSUMER MEDIATION AND EUROPEAN REDRESS
18.1 Consumer mediation – France
The Customer is invited to contact ERVERTE first in writing in order to seek an amicable resolution of any dispute.
After a prior written complaint to ERVERTE, and subject to the applicable admissibility conditions, the consumer may refer the dispute free of charge to ERVERTE's designated consumer mediator:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
MED CONSO DEV
Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE
3 rue J. Constant Milleret
42000 Saint-Étienne
France
Website: https://www.medconsodev.eu/
18.2 European cross-border consumer disputes
The former European Online Dispute Resolution platform was discontinued on 20 July 2025.
Information and resources concerning consumer redress in the European Union are available through the European Commission's Consumer Redress portal.
European consumers may also use any competent national alternative dispute-resolution body available under applicable law.
ARTICLE 19 – GOVERNING LAW AND JURISDICTION
These GTC are governed by French law.
However, where the Customer is a consumer residing in another country, the choice of French law does not deprive that Customer of any protection granted by mandatory provisions of the law that would otherwise apply.
In the event of a dispute, the Customer and ERVERTE are invited to seek an amicable solution before commencing proceedings.
Nothing in these GTC prevents a consumer from bringing proceedings before any court having jurisdiction under mandatory applicable law.
No provision imposes exclusive jurisdiction on the courts of Paris where such a provision would conflict with mandatory consumer-protection legislation.
ARTICLE 20 – SEVERABILITY AND CHANGES
If any provision of these GTC is held to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
ERVERTE may update these GTC where necessary, including to reflect changes in legislation, taxation, payment methods, shipping methods, Website functionality, markets or business practices.
Changes apply to Orders placed after the updated version enters into force unless mandatory law provides otherwise.
The version applicable to an Order remains the version accepted by the Customer when that Order was placed.
ARTICLE 21 – CONTACT
For any question relating to these General Terms and Conditions of Sale:
ERVERTE SAS
58 Rue de Monceau
CS 48756
75380 Paris Cedex 08
France
VAT number: FR56982915209
Email: contact@erverte.com
Telephone: +33 6 14 05 81 12
Website: https://www.erverte.com/
End of General Terms and Conditions of Sale